Yes, all guests must sign a waiver before entering the play area.

Yes, socks with grips are required for children and adults in the play area. Our grip socks are available for purchase at $3 per pair.

Shoes must be removed before entering the play area. Shoe storage is provided for your convenience.

We love seeing your personal touches! If you’re bringing your decorations, please follow these guidelines to help keep things smooth and safe: Setup and takedown must be completed within your 30-minute setup window Decorations must be small and manageable

Yes, we offer a variety of snacks and beverages.

Yes, you can bring your snacks and drinks.

For the health and safety of everyone, unwell children should stay home. We reserve the right to refuse entry to visibly ill children.

If you need to cancel or reschedule your party, please contact us at least 10 days in advance . We’ll do our best to accommodate your request based on our availability. Please note that the deposit is non-refundable.

Parties should be booked at least 2–4 weeks in advance to secure your preferred date and time.

We clean and sanitize all play structures, high-touch surfaces, and ball pit balls daily using child-safe cleaning products. Our special soap-and-water machine is used to thoroughly clean the balls, and regular deep cleaning is conducted for added safety.